Tom Hooyman
Tom's latest writings
Poor Service is Unethical: Three Simple Rules for Winning Customers
Practically every business states, “We provide excellent customer service" or “We will exceed our customer’s expectations." Businesses pay an exorbitant amount of money to learn from companies who are known for their customer service, such as Disney and Ritz-Carlton. As a matter of fact an entire industry has evolved, filled with a cadre of consultants that tells companies how to improve... (posted by Tom 5 years 263 days ago.)
Practically every business states, “We provide excellent customer service" or “We will exceed our customer’s expectations." Businesses pay an exorbitant amount of money to learn from companies who are known for their customer service, such as Disney and Ritz-Carlton. As a matter of fact an entire industry has evolved, filled with a cadre of consultants that tells companies how to improve... (posted by Tom 5 years 263 days ago.)
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